Terms and Conditions

TERMS AND CONDITIONS

1. GENERAL TERMS
1.1. This website is owned and operated by Lucas Fragrance Lab ("we", "us", or "our"). These Terms set forth the terms and conditions under which you may use our website and services as offered by us.
1.2. By accessing or using the Lucas Fragrance Lab website, you affirm that you have read, comprehended, and consent to these Terms.

2. PRODUCT AND SERVICE PROVISION
2.1. When purchasing an item, you agree that: (i) you are responsible for reading the full item listing before committing to buy it; (ii) you enter into a legally binding contract to purchase an item when you complete the checkout and payment process.
2.2. Prices for our products are listed on the website. We reserve the right to change pricing at any time and to correct errors that may inadvertently occur.

3. RETURNS AND REFUNDS
3.1. We stand by the quality of our products. If you are unsatisfied for any reason, please contact us within 14 days of delivery. We offer a full refund (excluding shipping charges) for one-time refund requests per product per customer.
3.2. Refunds are limited to a maximum of two individual product refunds per customer per calendar year. We reserve the right to refuse refunds for repeat refund claims or abuse of the policy.
3.3. To request a refund, email us with your order number and a brief explanation of your issue. Refunds will be processed back to the original payment method once approved.
3.4. No returns are required. However, we reserve the right to request the return of the product in certain cases at our discretion.

4. CHARGEBACKS & DELIVERY DISPUTES
4.1. If you believe your order was not received, please contact us at [info@lucasfragrancelab.com] and allow us the opportunity to resolve the issue.
4.2. You agree not to initiate a chargeback or payment dispute without first allowing a minimum of 30 calendar days from the shipment date for delivery.
4.3. We will provide tracking, reshipment, or refund where applicable. Unresolved disputes that escalate to chargebacks may result in a permanent ban from future purchases.
4.4. Fraudulent chargebacks will be disputed with full documentation and may be prosecuted under applicable law.

5. SHIPPING & DELIVERY
5.1. Orders are typically processed within 1–3 business days. Shipping times vary by location and carrier. We are not responsible for delays caused by holidays, weather, or courier disruptions.
5.2. Customers are responsible for providing an accurate shipping address. Orders shipped to incorrect addresses due to customer error are not eligible for refund or reshipment.
5.3. If your package shows as delivered but is missing, please contact the shipping carrier and our team within 5 days so we can assist you. If tracking shows the package as "delivered," we will offer a one-time reshipment of the order to the original address only. Refunds will not be issued for orders marked as delivered.

6. INTELLECTUAL PROPERTY
6.1. All content and materials on our website, including text, graphics, logos, photos, trademarks, and any intellectual property, are owned exclusively by Lucas Fragrance Lab. No content may be reproduced or used without our written permission.

7. PRIVACY POLICY (SUMMARY)
7.1. We respect your privacy. Any personal information you provide during checkout is used solely to fulfill your order and communicate with you. We do not sell, rent, or share your information with third parties.
7.2. For full details, please review our separate Privacy Policy.

8. INDEMNIFICATION
8.1. You agree to indemnify and hold Lucas Fragrance Lab harmless from any claims, demands, losses, liabilities, or expenses (including attorney fees) arising out of your use of our website or services.

9. LIMITATION OF LIABILITY
9.1. To the fullest extent permitted by law, Lucas Fragrance Lab is not liable for any indirect, incidental, or consequential damages resulting from your use or misuse of our website or products.

10. USER CONDUCT
10.1. You agree not to use the website for unlawful purposes, distribute spam, engage in fraud, or interfere with the operation or security of our site or services.

11. GOVERNING LAW
11.1. These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

12. SEVERABILITY
12.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. ACCEPTANCE OF TERMS
13.1. By using our services or purchasing our products, you agree to be bound by these Terms & Conditions.